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<p>[QUOTE=&quot;Donna HA, post: 3915201, member: 14670&quot;]Today, I received my pinwheel champagne/sorbet crystal glasses. While examining my purchase, imagine my disappointment when I noticed one of the glasses had not one but two air bubbles. I inherited many bohemian czech pinwheel sets and not one has bubbles. Originally, I was thrilled when I found them on your Etsy account because I&#039;ve been looking for these glasses for a while. I&#039;m truly disappointed because the description for the the glasses said they were in perfect condition but did not disclose these bubbles.</p><p><br /></p><p>reply... Joys of customer service - refunding $12.50 regardless</p><p><br /></p><p>Sorry, but the information you are giving me, you found on a company&#039;s web site which they are a little biased because they are obviously trying to sell their wares. On the other hand, I found info on wikipedia that explains the glassmaker&#039;s prospective when opting for lead: &quot;vessels may be made free from trapped air bubbles with considerably less difficulty allowing the manufacture of perfectly clear, flawless objects&quot;. On that note, I myself have 110 diff. size Bohemian Czech pinwheell crystal glasses and not one has bubbles in them. Please don&#039;t misunderstand me, you packaged the glasses with perfect care but I paid for 10 flawless glasses and received 9 because the 10th one has 2 bubbles not 1. This information was not disclosed in your description. I don&#039;t know if you saw the pictures I sent so I will send them again. What I&#039;m proposing is a credit on my card for $12.50 (the price I paid for the flawed glass). I would like to solve this today but I will be leaving for the cottage soon, so I won&#039;t be able to respond to further messages only on Monday due to no internet up there, sorry. I hope we can work this out.</p><p><br /></p><p><a href="http://www.crystalglamour.eu/en/faq?fbclid=IwAR14gJshVf1BZK1KytrVuUQRS-t4sezLNz3XENU9Z0WWvaG8qTk6JSLBK6A" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.crystalglamour.eu/en/faq?fbclid=IwAR14gJshVf1BZK1KytrVuUQRS-t4sezLNz3XENU9Z0WWvaG8qTk6JSLBK6A" rel="nofollow">http://www.crystalglamour.eu/en/faq?fbclid=IwAR14gJshVf1BZK1KytrVuUQRS-t4sezLNz3XENU9Z0WWvaG8qTk6JSLBK6A</a></p><p><br /></p><p>Frequently asked questions about crystal glass</p><p><br /></p><p>4. How do I know that it is the true Bohemian crystal?</p><p>Our fine products are containing exactly 24% of lead oxide. Thus are heavier and more massive than ordinary glass. Crystal glass produced in our factory is hand cut so our products have a high refractive index and shimmer beautifully. If you double-click on a open bowl or on a crystal clear glass it should issue a long ringing sound. The color is neutral glass clear. Products should not be greenish, blue or too pink tinted. As a by product of hand manufacturing a small bubbles can appear in the final product. A small bubble should be seen as a evidence that the product was actually made by hand. It should be seen as a original and unique. Nevertheless, the product should not contain excessive amounts of these bubbles.[/QUOTE]</p><p><br /></p>

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