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<p>[QUOTE=&quot;todd alric, post: 182577, member: 3273&quot;]I am writing as a consignor with EBTH.&nbsp; I would be very careful if you have more specialized items within your items that you are looking to part with.&nbsp; My customer service contact was very polite and always was reachable.&nbsp; I had about 6 special items that were not at the major auction house level I was looking to sell as part of the items of my home.&nbsp; I asked for realistic estimates for what they thought they would fetch on EBTH.&nbsp; I know these are only rough estimates and not a guarantee.&nbsp; The estimates were reasonable and I agreed to go ahead.&nbsp; They had a professional packing team which documented every item and did a great job.&nbsp; After the items left is where things began to fall apart.&nbsp; I send more detailed information in to EBTH but it seemed to get lost.&nbsp; The agreed sale date was to be in September, a great month for sales and we had time to address the issue.&nbsp; I was following up on the feature story that was to accompany the auction when I learned that they were posting the Auction during the last week of August, the worst time for sales every, right before the last Summer Holiday.&nbsp; I tried to stop this but it was to late and was told sales would be fine.&nbsp; The auction went live with so many errors in descriptions I couldn&#039;t begin to list them here.&nbsp; Major items where not listed as well.&nbsp; I immediately wrote the sales lead who said he would take care of it.&nbsp; Every day of the 7 day sale I had to check and follow up on issues as well as items disappearing.&nbsp; The final day of the sale the auction links went down and I had to inform the sales lead of this.&nbsp; In short I had to police their site every day and thank goodness I did as they seemed unaware.&nbsp; One major item was not listed or only top was shown.&nbsp; I asked repeatedly where it was and was told first that the base was not shipped and wold be listed in a later auction.&nbsp; Then just the top of the piece appeared stating base was damaged and unsellable.&nbsp; It was only then EBTH admitted they damaged the table, beyond unprofessional.&nbsp; As expected because of the poor auction timing, once again never approved by myself or discussed, the auction was a failure and I would have been much better off sending to a local specialist for the sale.&nbsp; i am still trying to finalize selling the final items and just wanting to never hear of EBTH again.&nbsp; Total disorganization with very polite people.[/QUOTE]</p><p><br /></p>

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