Sorry, I've only just seen this M. You are very kind and a greater support than you know . We have 6 weeks of summer holidays to repair the damage. Unfortunately what's done is done and pretty irreparable other than time, growing up and moving on. My next mission is to get assurance from the school that they will change their methods to ensure it doesn't happen again to someone else's child in future.
Just to let you know, my Mom was a quiet, even-tempered lady, but the two times I recall her righteous anger flaring, was in defense of me as a child - and half a century later, I still remember that fierce mother-love... ~Cheryl
This is one of those times where I really feel that we should live closer together so I can give you a big supportive hug. Sounds like it has to do with policy or educational insights (or lack thereof), maybe get other parents involved to affect a change? If your little girl was made to feel that way, surely other children were too? Does the school have a board of governors? I remember my brother was on one of those when his children were growing up in Wales. He wanted to be able to get his views across and change things if necessary. If that is the case in your daughter's school, maybe arrange to talk to one or more of the governors?
I was a chair of governors for a few years. Complaints processes vary, and it also depends on whether it's a safeguarding issue, which can get escalated outside the school. Usual process is a formal complaint to the head or possibly one of the deputy heads. If that doesn't get resolution, then yes, you can take it to the chair of governors. Caveat: this only works if it's a maintained school, under local authority control. If it's an academy, you may be stuffed.
Around here sometimes making squeaky wheel noises helps and sometimes not. Raising holy hand grenades in the media sometimes does when the idjuts don't listen to reason. Some school boards have to be shamed into doing the right thing.
Whenever you post something this forum, you should ALWAYS be prepared for the possibility that actually - nobody knows anything about it. I don't know if I've ever seen it happen, but I'm sure that it does. Being an arrogant snob about your antiques is the FASTEST way to piss off other collectors. I speak from experience. I will NEVER forget the time I rang up an antiques shop and asked if there might be any interest in half a dozen antique pocketwatches I had for sale. The FIRST THING they asked was NOT: "What's the brand?" "How many jewels?" "Where were they made?" "How old are they?" The FIRST THING out of their mouth was: "Are they solid gold?" When I said "no", they IMMEDIATELY hung up. That kind of attitude will get you SCREWED in the antiques world.
Oddly, despite the friction, I was never banned at all. I banished myself from there by coming here! Never went back. Thanks to Davey and Linda for inviting me!