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<p>[QUOTE=&quot;bercrystal, post: 81711, member: 88&quot;]If all of this communication is through ebay, then I agree with the others about contacting them if for no other reason than to give them a heads up. </p><p><br /></p><p>It was a few years ago, but I had something similar happen to me. I sold several&nbsp; large lots of old chandelier prisms. I had several hundred identical prisms so I thought they would sell better if I broke them up into a total of 4 lots. I stated up front that they needed to be cleaned better, but I had gotten most of the dirt, dust &amp; grime off. I also stated that there were some with tiny nicks &amp; chips around the edges, but that I had removed any with a large amount of damage. I also had the words as is in the title of the listing. </p><p><br /></p><p>I noticed about halfway through the 7 day listing period that I had missed listing 1 of the lots I had available. I decided to wait until the listings ended &amp; offer the lot to the winning bidder(s), because the bidding was going rather well. </p><p><br /></p><p>So when the auctions were done it ended up that a lady won 3 out of the 4 &amp; another buyer won the last lot. I offered the extra lot to the buyer who had won the 3 lots first. She replied that she wasn&#039;t interested in the extra lot but &quot;she was glad to know I had extras to replace any damaged prisms&quot;. I quickly replied that she should reread the description because she was mistaken about me replacing prisms. I then offered the lot to the other buyer &amp; he accepted immediately. </p><p><br /></p><p>Fast forward a few days &amp; I get a message through ebay from buyer #1 who says she has XX number of prisms that have damage &amp; I need to replace them or send her $XX.XX refund. I explained it to her again in my reply &amp; told her I didn&#039;t have anymore prisms in that style. She sent me a reply that stated &quot;if I didn&#039;t refund her $XX.XX immediately she would leave me negative feedback&quot;. </p><p><br /></p><p>I got on the phone to ebay right away &amp; told them what was going on. They told me to call back if she carried through with her threats &amp; it would be handled immediately. Sure enough 3 days later I got my 3 big red doughnuts just as she had promised. I called back to ebay &amp; she removed all 3 comments as well. </p><p><br /></p><p>Later that day the buyer started filing cases against me &amp; these were closed in my favor also. In fact I had called when I got the message about the first case &amp; while talking to the rep she filed the second one. She put me on hold to take care of the cancellations &amp; when she clicked back to me she was sort of chuckling. She told me she had taken the liberty to take care of the the third case while I was on hold. She had also suspended the buyer for her actions. </p><p><br /></p><p>I will be the first to try to work with a buyer if they are disappointed or if the item arrives damaged, but I won&#039;t be bullied &amp; I think this buyer is try to bully you into something you really do not want to do. You have nothing to lose by calling ebay &amp; I think the language is threatening when he mentions filing a case against you. </p><p><br /></p><p>Also, if you call &amp; you get a rep who doesn&#039;t seem to grasp the situation then ask to speak to a manager or hang up &amp; call back. Not all of the reps are equally qualified to help in every situation. </p><p><br /></p><p>Peggy[/QUOTE]</p><p><br /></p>

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