Log in or Sign up
Antiques Board
Home
Forums
>
Antique Forums
>
Pottery, Glass, and Porcelain
>
a little about Replacements
>
Reply to Thread
Message:
<p>[QUOTE="Chris Marshall, post: 9513320, member: 206"]Just hold average ambient temperature in mind. They need cooling in summer and heating in winter as to not endanger their stock (not only porcelain but especially the fine stoneware which is prone to glaze cracking) ... and all that with the rising energy costs. Still, their prices are insane and they offer nothing towards a shopping experience in return.</p><p><br /></p><p>What irks me with Big R is their arrogance. I do not know how many people (and producers) in total have contacted them on false IDs or misnamed patterns but - as far as I learned - they simply ignore them. Imagine not reacting when somebody like Rosenthal or Villeroy & Boch comes up and says "here, that's wrong". Sounds pretty stupid to me ...</p><p><br /></p><p>Their "database" (the sad excuse they have online) is also buggy as heck, with obviously present items not being found in searches, etc., not even starting on the various pattern name errors. And then we have studio- or hobbyist-redecorated items offered as "original"; e.g. Heinrich items claimed to be Pickard (lol!), but not pointing out the truth or cross-referencing other items (some items listed under one handle are not present in the other, meaning that customers may lose out or miss something). Plus the rather misleading use of self-created codes when the original codes are plainly visible on-item (e.g. "Edelstein" products).</p><p><br /></p><p>Finally, my pet peeve: Winterling. Having potential customers wade through tons of pages just because some manager is incompetent? A simple step would have allowed seperating the independent "Winterling Group" items from those of non-related "Heinrich Winterling" goods, DRAMATICALLY cutting back on search overhead and clutter.</p><p><br /></p><p>Okay, you may simply say that I don't have to deal with them. Ah! But that's not up to me; I am speaking of all the people completely misguided or misinformed by Big-R which then end up in my inbox or on my phone, whining about unlocatable series, peculiar search results or "rare, one of a kind" items (per Big R) which are actually mass produced (and actually pretty much worthless). I have long given up on Big R and will not offer any support for their site or their search results; when asked I simply point people back to their website. What? They DON'T offer support for the nonsense they spread? Well, I guess that's not *my* problem ...[/QUOTE]</p><p><br /></p>
[QUOTE="Chris Marshall, post: 9513320, member: 206"]Just hold average ambient temperature in mind. They need cooling in summer and heating in winter as to not endanger their stock (not only porcelain but especially the fine stoneware which is prone to glaze cracking) ... and all that with the rising energy costs. Still, their prices are insane and they offer nothing towards a shopping experience in return. What irks me with Big R is their arrogance. I do not know how many people (and producers) in total have contacted them on false IDs or misnamed patterns but - as far as I learned - they simply ignore them. Imagine not reacting when somebody like Rosenthal or Villeroy & Boch comes up and says "here, that's wrong". Sounds pretty stupid to me ... Their "database" (the sad excuse they have online) is also buggy as heck, with obviously present items not being found in searches, etc., not even starting on the various pattern name errors. And then we have studio- or hobbyist-redecorated items offered as "original"; e.g. Heinrich items claimed to be Pickard (lol!), but not pointing out the truth or cross-referencing other items (some items listed under one handle are not present in the other, meaning that customers may lose out or miss something). Plus the rather misleading use of self-created codes when the original codes are plainly visible on-item (e.g. "Edelstein" products). Finally, my pet peeve: Winterling. Having potential customers wade through tons of pages just because some manager is incompetent? A simple step would have allowed seperating the independent "Winterling Group" items from those of non-related "Heinrich Winterling" goods, DRAMATICALLY cutting back on search overhead and clutter. Okay, you may simply say that I don't have to deal with them. Ah! But that's not up to me; I am speaking of all the people completely misguided or misinformed by Big-R which then end up in my inbox or on my phone, whining about unlocatable series, peculiar search results or "rare, one of a kind" items (per Big R) which are actually mass produced (and actually pretty much worthless). I have long given up on Big R and will not offer any support for their site or their search results; when asked I simply point people back to their website. What? They DON'T offer support for the nonsense they spread? Well, I guess that's not *my* problem ...[/QUOTE]
Your name or email address:
Do you already have an account?
No, create an account now.
Yes, my password is:
Forgot your password?
Stay logged in
Antiques Board
Home
Forums
>
Antique Forums
>
Pottery, Glass, and Porcelain
>
a little about Replacements
>
Home
Home
Quick Links
Search Forums
Recent Activity
Recent Posts
Forums
Forums
Quick Links
Search Forums
Recent Posts
Gallery
Gallery
Quick Links
Search Media
New Media
Members
Members
Quick Links
Notable Members
Registered Members
Current Visitors
Recent Activity
New Profile Posts
Menu
Search
Search titles only
Posted by Member:
Separate names with a comma.
Newer Than:
Search this thread only
Search this forum only
Display results as threads
Useful Searches
Recent Posts
More...