Problems uploading pictures

Hello I'm on mobile and I'm having problems uploading photos. When I upload a photo it automatically shows a document icon/piece of paper and I can only make out a letter "T" then some scribble words. Never had this issue before. Any idea on what it could be? I tried upload the screenshot of what I was seeing but it uploads the same way. It shows that document icon/sheet of paper with a capital T. Thank you for any info!

 

Did you try shutting your phone down and restarting?

 

Yep unfortunately no luck

 

Are you uploading a .jpg?

 

I think something changed somewhere. I've had a problem like that at times recently. I can usually click on it which opens the photo, then copy and paste the photo to my message.

 

iPhone starting saving images differently lately, which are not compatible with a lot of things. If that is your problem you can go into iPhone settings to change back to .jpg

 

If you're on an iPhone, go to your Settings>Camera>Formats and change from high efficiency to most compatible and see if that fixes it.

 

I have an Android so at least for me it's something else.

 

If these things don't fix it, clear your cache and browsing history. Sometimes something gets stuck in the software and the program can't let it go.

 

I used to copy and paste as well, but can't anymore. The "Upload a File" option (button below) does work. A bit more work, but at least it does the job.
I'm on a Windows laptop.